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CUSTOMER SERVICE REQUEST (CSR) SYSTEM |
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Welcome to the City of St. Charles Customer Service Request System (CSR)
This online, electronic service provides a way for citizens to forward questions and requests for service to City staff 24-hours a day, 7 days a week.
*** Emergency requests must be called in to 911 (443-3681 for electric, water and sewer emergencies) for an immediate response. ***
Citizens who submit a customer service request (CSR) using this system should expect to receive a response from City staff by the next business day. You may also track the status of your request . When a CSR is entered, you will be given a personal code number which can be used to review and track the status of your request.
We welcome your input and suggestions of ways we can continue to improve the City’s services! Questions or comments regarding the Customer Service Request System may be directed to the webmaster at the City of St Charles. |
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